{"id":2618,"date":"2026-07-10T12:07:55","date_gmt":"2026-07-10T10:07:55","guid":{"rendered":"https:\/\/condescending-curran.185-219-136-1.plesk.page\/?page_id=2618"},"modified":"2026-07-10T12:13:17","modified_gmt":"2026-07-10T10:13:17","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/tcsuerte.org\/?page_id=2618","title":{"rendered":"Pol\u00edtica de calidad"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2618\" class=\"elementor elementor-2618\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bda00e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"8bda00e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da45a6f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"da45a6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24ec782 elementor-widget elementor-widget-heading\" data-id=\"24ec782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE QUALITAT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9cba74 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"a9cba74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d085e elementor-widget elementor-widget-text-editor\" data-id=\"94d085e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tropezando con Suerte es una organitzaci\u00f3 sense \u00e0nim de lucre que presta serveis de lleure educatiu: organitzaci\u00f3 de casals d&#8217;estiu, setmana santa i nadal, col\u00f2nies, refor\u00e7 escolar, tallers, teatre, exposicions i activitats diverses enfocades al lleure.<\/p><p>La gesti\u00f3 de l&#8217;organitzaci\u00f3 compta amb un sistema de gesti\u00f3 de la qualitat i el medi ambient, segons las normes ISO 9001:2015 i ISO 14001:2015.<\/p><p>El nostre principal comprom\u00eds \u00e9s la satisfacci\u00f3 dels nostres clients i parts interessades, la protecci\u00f3 del medi ambient, inclosa la prevenci\u00f3 de la contaminaci\u00f3 i la millora cont\u00ednua i sostenible dels nostres serveis per aix\u00f2 ens enfocarem en els seg\u00fcents objectius:<\/p><ul><li>Orientaci\u00f3 a la persona, recollint, analitzant les necessitats de les persones per a les quals treballa, i adaptant permanentment la seva activitat per aconseguir resultats rellevants en cadascuna d&#8217;aquestes persones, comprometent-se amb la dignitat i la defensa dels Drets Humans.<\/li><li>Participaci\u00f3 del voluntariat, del client i del personal contractat, com a requisit de l&#8217;\u00e8xit efica\u00e7 dels resultats, desplegant la seva acci\u00f3 de manera democr\u00e0tica i coherent i transparent.<\/li><li>Realitzaci\u00f3 de les nostres activitats d\u2019una manera sostenible i respectuosa amb l\u2019entorn, mitjan\u00e7ant la reutilitzaci\u00f3 creativa de materials contribuint a l\u2019economia circular, potenciant la separaci\u00f3 correcta dels residus, l\u2019\u00fas de transport p\u00fablic mitigant l\u2019empremta de carboni en els nostres despla\u00e7aments i evitant, en la mesura del possible, el malbaratament dels aliments.<\/li><li>Planificaci\u00f3 per processos: organitzant el treball identificant responsables; definint recursos i temps necessaris, cosa que permet el control en la direcci\u00f3 de les fases, la seva millora i la consecuci\u00f3 de resultats esperats.<\/li><li>Mesurament i documentaci\u00f3: basant la presa de decisions en l&#8217;an\u00e0lisi de la informaci\u00f3 i les dades rellevants, documentant i generant evid\u00e8ncies que garanteixin la tra\u00e7abilitat i preveient possibles errors en la gesti\u00f3.<\/li><li>Comunicaci\u00f3 que permeti, d&#8217;una banda, l&#8217;acc\u00e9s i l&#8217;enlla\u00e7 amb les persones ateses, les parts interessades i la societat; i de l&#8217;altra, la visibilitat de l&#8217;acci\u00f3 de l&#8217;entitat, la difusi\u00f3 dels resultats, el model de gesti\u00f3 i els valors.<\/li><li>Comprom\u00eds a complir amb tota la legislaci\u00f3 vigent.<\/li><\/ul><p>La direcci\u00f3 es compromet amb el compliment dels requisits del sistema per a l&#8217;assoliment dels objectius de l&#8217;entitat, impulsant pol\u00edtiques i l\u00ednies de treball eficaces i eficients.<\/p><blockquote><p>Barcelona, febrer 2025<\/p><p>Andr\u00e9s Navarro G\u00f3mez<\/p><p>President<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a8d1a6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0a8d1a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd4e0ba e-grid e-con-full wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cd4e0ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a2dce elementor-align-center elementor-widget elementor-widget-button\" data-id=\"43a2dce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1VZZs5ngjEftegerT5YSrIDR1iaFEOqoi\/view?usp=sharing\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ISO 9001:2015<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4168a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ce4168a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1uiQWplWZFj---K78Wp65aZ3nD6epeMK_\/view?usp=sharing\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ISO 14001:2015<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE QUALITAT Tropezando con Suerte es una organitzaci\u00f3 sense \u00e0nim de lucre que presta serveis de lleure educatiu: organitzaci\u00f3 de casals d&#8217;estiu, setmana santa i nadal, col\u00f2nies, refor\u00e7 escolar, tallers, teatre, exposicions i activitats diverses enfocades al lleure. La gesti\u00f3 de l&#8217;organitzaci\u00f3 compta amb un sistema de gesti\u00f3 de la qualitat i el medi ambient, segons las normes ISO 9001:2015 i ISO 14001:2015. El nostre principal comprom\u00eds \u00e9s la satisfacci\u00f3 dels nostres clients i parts interessades, la protecci\u00f3 del medi ambient, inclosa la prevenci\u00f3 de la contaminaci\u00f3 i la millora cont\u00ednua i sostenible dels nostres serveis per aix\u00f2 ens enfocarem en els seg\u00fcents objectius: Orientaci\u00f3 a la persona, recollint, analitzant les necessitats de les persones per a les quals treballa, i adaptant permanentment la seva activitat per aconseguir resultats rellevants en cadascuna d&#8217;aquestes persones, comprometent-se amb la dignitat i la defensa dels Drets Humans. Participaci\u00f3 del voluntariat, del client i del personal contractat, com a requisit de l&#8217;\u00e8xit efica\u00e7 dels resultats, desplegant la seva acci\u00f3 de manera democr\u00e0tica i coherent i transparent. Realitzaci\u00f3 de les nostres activitats d\u2019una manera sostenible i respectuosa amb l\u2019entorn, mitjan\u00e7ant la reutilitzaci\u00f3 creativa de materials contribuint a l\u2019economia circular, potenciant la separaci\u00f3 correcta dels residus, l\u2019\u00fas de transport p\u00fablic mitigant l\u2019empremta de carboni en els nostres despla\u00e7aments i evitant, en la mesura del possible, el malbaratament dels aliments. Planificaci\u00f3 per processos: organitzant el treball identificant responsables; definint recursos i temps necessaris, cosa que permet el control en la direcci\u00f3 de les fases, la seva millora i la consecuci\u00f3 de resultats esperats. Mesurament i documentaci\u00f3: basant la presa de decisions en l&#8217;an\u00e0lisi de la informaci\u00f3 i les dades rellevants, documentant i generant evid\u00e8ncies que garanteixin la tra\u00e7abilitat i preveient possibles errors en la gesti\u00f3. Comunicaci\u00f3 que permeti, d&#8217;una banda, l&#8217;acc\u00e9s i l&#8217;enlla\u00e7 amb les persones ateses, les parts interessades i la societat; i de l&#8217;altra, la visibilitat de l&#8217;acci\u00f3 de l&#8217;entitat, la difusi\u00f3 dels resultats, el model de gesti\u00f3 i els valors. Comprom\u00eds a complir amb tota la legislaci\u00f3 vigent. La direcci\u00f3 es compromet amb el compliment dels requisits del sistema per a l&#8217;assoliment dels objectius de l&#8217;entitat, impulsant pol\u00edtiques i l\u00ednies de treball eficaces i eficients. Barcelona, febrer 2025 Andr\u00e9s Navarro G\u00f3mez President ISO 9001:2015 ISO 14001:2015<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2618","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/pages\/2618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tcsuerte.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2618"}],"version-history":[{"count":10,"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/pages\/2618\/revisions"}],"predecessor-version":[{"id":2633,"href":"https:\/\/tcsuerte.org\/index.php?rest_route=\/wp\/v2\/pages\/2618\/revisions\/2633"}],"wp:attachment":[{"href":"https:\/\/tcsuerte.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}